Terms and Conditions Aegean Travel Package
Read these Terms carefully as they define the respective rights and obligations. In these Terms, references to "you", "you" and "you" include the first person named in the booking and all persons on whose behalf the booking was made or any other person to whom a booking is added or transferred.
These Terms may be altered at any time without notice.
Aegean Travel Package offers allow you to compose your ideal travel package. This includes a flight or flights with Aegean Airlines and its Olympic Air subsidiary and hotel at very attractive prices. Aegean Travel Packages products are also offered in collaboration through the systems of ElyoWeb (organizer) and the TravelStore (retailer) of the Smartair Group. TravelStore, which owns and sells Aegean Travel Packages, is a legally licensed travel agency in Belgium. Both ElyoWeb and TravelStore guarantee full compliance with the requirements of DIRECTIVE (EU) 2015/2302, i.e. the information obligations and the content of the travel package, the responsibility for the execution of the package contract, the ability to contact the organizer through the seller/retailer, compensation for losses, the obligation to provide assistance, insolvency protection by providing a guarantee and taking responsibility for booking errors.
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"Travel services": such as flight ticket, hotel accommodation, transfer.
“Travel Package” (and / or “Events”): a combination of at least two Travel Services of different types offered at a fixed price.
When making a reservation, the first name in the reservation agrees on behalf of all persons mentioned in detail in the reservation that:
1. Reservation and Payment
The reservation is completed when:
a) you accept the offer
b) pay the price in accordance with the booking conditions, and
c) the booking confirmation is issued.
Regarding the payment of all amounts related to the Events for which you are booking a binding contract will be created between you and the TravelStore. Upon completion of the payment, your booking confirmation will be issued with the relevant details, which will be sent to you with the information you stated during the booking.
The level of payment required upon booking is recommended during the booking process.
Advance payment option
If you book more than 45 days before departure, you have the option of either paying a deposit - or choosing to pay the full amount in full. The deposit is set at € 50 per passenger and is paid during booking using a valid credit card. Upon successful payment of the deposit, you will receive a booking confirmation of payment of the outstanding balance. We recommend that you note down your booking number for future reference.
30 days before departure your card will be automatically charged with the amount due and you will receive your travel documents. All change, cancellation and refund policies remain the same, for the down payment option and the full payment option.
Purchasing additional Services and Ancillaries will be available after the payment is fulfilled.
The information about the Events and the prices on our websites and in any advertising material that we publish is accurate. However, changes and errors occur occasionally and we reserve the right to correct prices and other details in similar cases. You must check the current price and all other details related to the Events you want to book before your booking is confirmed. Obvious errors (such as system errors, pricing errors, incorrect printouts, and incorrect geographical mapping) are not binding and any booking made while there was an obvious error cannot be identified. In the event of an error or mistake, Aegean in cooperation with TravelStore and / or ElyoWeb reserves the right to cancel any confirmed airline ticket reservation within a reasonable time and ask TravelStore to refund the money paid to you in connection with it. the reservation (if applicable), without any liability to Aegean.
Must have with a valid travel insurance when you travel with us. Consult your insurance company representative and make sure your insurance fully covers all of your personal requirements, including cancellation fees, medical expenses and repatriation costs in the event of an accident or illness. If you choose to travel without adequate insurance coverage, please note that we will not be liable for any losses that may arise for which there would otherwise be insurance coverage.
The price of Travel Organizations was calculated using the exchange rates published by currencylayer.com, on an ongoing basis. The prices of unsold Events may be changed at any time and errors may be corrected in any information, including prices, product images, specifications, availability and the provision of any confirmed services. The price of your confirmed vacation is subject to the following changes:
(a) flights and transport costs, including fuel costs, or
(b) charges, taxes or fees charged for services such as landing taxes or boarding or disembarking fees at ports and airports.
Such fluctuations could include, for example, changes in the cost of routes that are part of airlines, cruise ships and other air carriers and transport providers. Read Aegean Airlines Terms & Notices and Olympic Air Terms & Notices.
It will be covered by the seller and you will not be charged for any increase equivalent to 2% of the price of your Travel Organizations, which does not include premiums and any charges for changes and / or additional services or Travel Organizations. You will be charged for the amount exceeding this level. If this means that you have to pay an increase of more than 10% of the price of your confirmed Travel Plans (excluding any change and / or additional service charges or Travel Plans), you will have the option to accept a change on another holiday if we able to offer some (if it is of equivalent or higher quality, you will not have to pay more, but if it is of lower quality you will be refunded the price difference) or accept cancellation and full refund of all money paid to us, except any premiums and any charges for changes and / or additional services or travel arrangements. If you decide to cancel for this reason, you must exercise your right to cancel within 14 days from the date of issue stated in the final confirmation document by email to email@example.com, including the booking reference number, the name of the passenger and other identification. We will respond with an email to confirm receipt of your notice. Your notice will take effect from the date of receipt by us, according to our confirmation of receipt to you.
In case the price of your vacation decreases due to the changes mentioned above (and not due to the use of discount coupons, corporate discounts, promotional coupons or last minute offers or special discounts) at a rate greater than 2% of the cost of your confirmed vacation , then you will be paid any refund due. However, keep in mind that travel arrangements are not always purchased in the local currency and some apparent changes do not have an impact on the price of your trip due to the conventional and other forms of protection that apply.
5. Charges Not Included
Any government taxes, city taxes, tourist taxes or other levies, which will be paid locally or directly on the hotel, are not included in the published price of the Travel Agencies. You are solely responsible for paying such additional charges and will be notified by the hotel.
6. Jurisdiction and Applicable Law
These terms and any agreement to which they apply are governed by Greek law. Therefore, any dispute, claim or other issue related to the reservation of airline tickets, will fall under the exclusive jurisdiction of the courts of Athens, Greece.
7. Shorten your Vacation
If you have to shorten your vacation, keep in mind that there will be no refund for any services you have paid for but have not yet used. If you shorten your vacation and return home earlier in cases where you have no reasonable reason to complain about the level of and the services provided, you will not be reimbursed by TravelStore for any part of your holiday that has not been completed, nor will we be liable for any associated costs that you may incur.
8. Changes by you
If you wish to change your confirmed booking (such as: original dates of your confirmed booking, change of flight, change of hotel or change of room), you must notify us by email as soon as possible at firstname.lastname@example.org. This should be done by the first person named in the booking, providing as much identification as possible. An email will be sent to confirm receipt of your notice. Your notice will take effect from the date of receipt, according to the confirmation that will be sent to you.
Although we will do our best to help you, we cannot guarantee that the requested change can be made. If a change request is granted, the changes will be subject to the change policy (*) as follows:
For changes that take place up to 8 days before departure, a fee of € 50 per person and per change applies.
For changes made 7 days or less before departure - Any changes you make are considered as a new booking and cancellation of your existing booking. Therefore, a cancellation fee is charged at 100% of the total value of the reservation (including all services, related taxes and fees), per change you make. No administration fee is added to these charges.
(* fare differences may apply)
Charges apply to the holiday package as a whole (including flight, hotel and / or any other additional services added during the booking process, such as transfers, etc.) and to all passengers of the booking.
Change and management charges are deducted from any payments you have already made.
In cases where you do not wish to proceed with the original booking, the cancellation policy will apply as described below.
Note: In limited cases, some Travel Services, provided by third party providers, may not be subject to change or cancellation upon confirmation and charges of up to 100% of this part of the Travel Package may apply, subject to change policy and cancellation of third party providers.
If the reason for your changes or cancellation is covered by the terms of your insurance policy, you may be able to claim these charges from your insurance provider.
9. If you cancel
If you decide to cancel your confirmed booking, you must notify us by email as soon as possible at email@example.com. This should be done by the first person named in the booking, providing as much identification as possible. You will receive an email to confirm receipt of your notification. Your notice will take effect from the date of receipt, according to the confirmation that will be sent to you.
You cannot cancel only part of your booking or services, or part of the passengers booked under the same reservation.
The cancellation policy is as follows:
Up to 15 days before departure - Free cancellation. A management fee of € 50 per person applies.
Between 14 and 8 days before departure - 50% of the vacation package is refunded. No management fee is added.
7 days or less before departure - No refunds. A cancellation fee is charged at 100% of the total value of the reservation (including all services, related taxes and fees). No administration fee is added to this charge.
Cancellation and management charges are deducted from any payments you make and you may need to make an additional payment if required.
Cancellation charges do not include premiums and previous charges for changes made, as they are non-refundable.
Note: In limited cases, some Travel Services, provided by third party providers, may not be canceled after confirmation and charges of up to 100% of this part of the Travel Package may apply under the third party change and cancellation policy. providers.
If the reason for your changes or cancellation is covered by the terms of your insurance policy, you may be able to claim these charges from your insurance provider.
Unless otherwise specified by applicable law, in the event of the death or serious illness of any recipient of the service or package, making it impossible for them to participate in the journey, it will be offered to you and any other journey. with the same booking report, at our sole discretion, the possibility of changing the dates of the Events and any restrictions will be lifted and there will be an exemption from the relevant fees, as soon as sufficient evidence is sent, in a period of not less than thirty (30 ) days before the departure date. In the event that you or any other member of your company is unable to travel due to sudden death or serious illness and, therefore, is unable to submit evidence thirty (30) days prior to departure, it will be considered in its sole discretion. The possibility of a refund or change of flight dates free of charge, in the event of such a shortening notification.
10. Force Majeure
We will not be liable or compensated if our contractual obligations to you are affected by any event which we or the seller or the manager or the supplier of such services could not, even with due care, anticipate or avoid , unless otherwise specified in these booking conditions. These events may include, but are not limited to, war, threat of war, pandemic, terrorist act, civil strife and its aftermath, or threat of such activities, riots, acts of any government or other national or local authority, including port or river authorities, dispute, closure of gates, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather conditions, adverse sea and river conditions, frost and all similar events, beyond our control or the control of our suppliers. Advisory instructions from the State Department on avoiding or leaving a particular country may constitute Force Majeure.
11. Special requests
For any special requests you must inform at the time of booking, e.g. about the diet, the location of the room, a specific facility in a hotel, etc. You will then need to confirm your requests in writing. Although every effort will be made by the organizer or the seller to try and arrange your reasonable special requests, they can not guarantee that they will be satisfied. The fact that a specific request has been made on your confirmation invoice or any other document or has been forwarded to the supplier does not constitute a confirmation that the request will be granted. Failure to comply with any special request will not constitute a breach or breach of a condition on our part, unless the request has been specifically confirmed. We do not accept bookings that depend on the satisfaction of a specific request.
12. Disabilities and medical problems
We are not a specialized holiday company for the disabled, but we will do our best to meet any special requirements you may have during air travel. If you or a member of your company has any medical problems or disabilities that may affect your air travel or your stay, please provide all details before your booking is confirmed, so that the organizer can manage it as best as possible. You may need to provide a doctor's certificate certifying that you can participate. Acting reasonably, if your booking cannot be confirmed or if you did not provide complete details at the time of booking, it will be canceled and the applicable cancellation fees will be charged.
We make every effort to ensure that your Vacation Arrangements run smoothly, but if you have any problems during your vacation, tell the relevant supplier (eg airline or hotelier) immediately, who will try to restore things. If your complaint is not resolved locally, contact us using the contact details provided in your travel documents. If the problem cannot be resolved and you want to complain further, you must send us a formal written notice of your complaint at firstname.lastname@example.org, within 28 days of the end of your stay, providing your booking report and all other relevant information.
For airline complaints, comply with Aegean Airlines Terms & Notices and Olympic Air Terms & Notices. Make your announcement concise and on the substance. This will help us to quickly identify your issues and speed up our response to you. Failure to follow the procedure set out in this clause may affect our ability and the ability of the relevant vendor to investigate your complaint and will result in clarify your rights under this agreement. Please note that we do not offer an Alternative Dispute Resolution service.
An Online Dispute Resolution Platform (ODR platform) has been set up by the European Commission: http://ec.europa.eu/consumers/odr/, which provides easy access to alternative dispute resolution (ADR). Please note that Aegean Travel Packages is not enrolled in an approved ADR plan, so neither the ODR platform nor approved ADR providers will be able to accept your complaint.
You can register your complaint to the Consumer Ombudsman at the following link www.eccgreece.gr.
14. Your behavior
All customers traveling with us are expected to behave in an orderly and acceptable manner and not to disturb the satisfaction of other customers. If, in our opinion or in the opinion of any flight attendant or any other person in a responsible position, your conduct or the conduct of any member of your company causes or is likely to cause distress, danger or annoyance to any of our other customers or any third party or property damage, or cause a delay or deviation in the transfer, we reserve the right to terminate your booking with us immediately. In the event of such termination, our liability to you and / or your company will be terminated and you and / or your company must leave your flight immediately (before departure or arrival) or another service. We will have no further obligations to you and / or your company. There will be no refunds for lost flight or accommodation or any other service and we will not pay any costs or expenses arising as a result of such termination. You and / or your company may also be required to pay for the loss and / or damage caused by your actions and we will hold you and each member of your company jointly and severally liable for any damages or losses caused by you or any member of your company. Full payment for any such damage or loss must be paid directly to the carrier or other supplier, as required by the suppliers. If you are unable to make the payment, you will be responsible for settling any claims (including legal costs) which are subsequently brought against you and / or us as a result of your actions, together with all costs incurred by us. the processing of any claim against you. We cannot be held responsible for the actions or behavior of other customers or individuals who have nothing to do with your Booking Organizations or with us.
15. Our Responsibilities and Obligations
1. We are responsible under the applicable legislation in our Company for air passenger transport. We will not be liable or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description, if due to:
actions and / or omissions of the affected person or persons,
actions and / or omissions of a third party unrelated to the provision of contractual services which were unforeseen or unavoidable, or
unusual or unforeseen circumstances beyond our control or the control of our suppliers, the consequences of which could not have been avoided, even if due care had been taken, or
an event that we or our suppliers could not, even with due care, predict or cancel.
2. We set a limit on the amount of compensation we may have to pay to you if we are held liable under this clause:
(a) Loss and / or damage to luggage or personal belongings and money: The maximum amount we will have to pay you in respect of these claims is an amount equivalent to exceeding your insurance policy applicable to this type of damage per person as a whole, because you are considered to have sufficient insurance to cover any such damages. Also read the Aegean Airlines Terms & Notices and the Olympic Air Terms & Notices.
(b) Claims not falling under (a) above and not involving injury, illness or death: The maximum amount we will have to pay you in relation to these claims is the price paid by or on behalf of the affected persons in total. This maximum amount will only be paid when nothing has gone well and you or your company have not benefited from your booking.
(c) Claims for domestic and international air transport. Read Aegean Airlines Terms & Notices and Olympic Air Terms & Notices.
i) The degree of our responsibility will limited in all cases as if we were carriers under the appropriate Contracts. Read the Aegean Airlines Terms & Notices and the Olympic Air Terms & Notices, which include the Warsaw / Montreal Convention (international air travel), the Athens Convention (sea travel), the Berne / Cotif Convention ( in the case of rail travel) and the Paris Convention (in the case of hotel arrangements). In addition, you agree that the 'Shipping Terms' of the operator or transport company will apply to you on this trip. Read Aegean Airlines Terms & Notices and Olympic Air Terms & Notices. When we arrange the transfer for you, we rely on the terms and conditions contained in these international conventions and these 'Terms of Transfer'. You acknowledge that all terms and conditions contained in these 'Terms of Transport' are part of your contract with us, as well as with the transport company, and that these 'Terms of Transport' will be deemed to be included by reference to this contract.
(ii) In any case where a carrier is liable to you under the Refusal Boarding Regulations 2004, any liability we may have to you under the contract with you arising out of the same facts is limited to the remedies provided by the Regulation, as if (only for this purpose) we were a carrier.
iii) When making any payment, we are entitled to deduct the money you have received or are entitled to receive from the transport provider or hotelier for such complaint or claim.
(4) It is a condition for the acceptance of liability under this clause that you notify any claim to us and our suppliers, strictly in accordance with the grievance procedure set out in these terms.
5) Where any payment is made, the recipients (and their parent or guardian if they are under 18) must also assign to us or our insurers the rights they may have to prosecute any third party and must provide us and our insurers with any assistance we may reasonably need.
6) Please note that we cannot accept any liability for any damage, loss or expense or other amounts of any description: (a) in which, based on the information you provided to us about your booking prior to acceptance, we could not anticipate that you will be sued or that you will suffer if we breach our contract with you, or (b) related to any business.
7) We will not accept responsibilities for services or facilities that are not part of our agreement or that are not advertised by us. For example, any tour you book while you are away, or any service or facility that your hotel or any other vendor agrees to provide.
16. Excursions and Experiences
Excursions or tours or other experiences that you may choose to book or pay for while on holiday are not part of the contractual arrangements you have agreed upon. We are not responsible for the provision of these services or for anything that happens during their provision.
17. Passport, Visa and Immigration Visa Requirements and Health Formalities
It is your responsibility to check and meet the passport, entry visa, health and immigration requirements that apply to your travel route. You should check the requirements for your own special circumstances with the competent official authorities and / or Embassies and / or Consulates and your doctor, as appropriate. The requirements change and you should check their current location in time before departure. Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its last year of validity, you should contact the Embassy of the country you are going to visit. For European travelers, we recommend that you obtain a European Health Insurance Card (EHIC) before your departure. Up-to-date travel advice on passport and visa requirements can be obtained from the Embassy, High Commission or Consulate of your destination or the countries through which you are going to travel. We do not accept any responsibility if you are unable to travel or if you suffer any other loss because you have not complied with your passport, entry or immigration requirements or health formalities. You agree to compensate us at in relation to any fines or other losses we have incurred as a result of your non-compliance with passport, entry or immigration visa requirements or health formalities.
18. Supplier Terms
Many of the services that make up your vacation are provided by independent suppliers. These suppliers provide these services in accordance with their own terms and conditions, which will be part of your contract with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions.
For your flights, read the Aegean Airlines Terms & Notices and the Olympic Air Terms & Notices.
19. Transfer Delays and Missing Arrangements
If you or any member of your company misses your flight or if another transfer agreement is canceled or delayed for more than 3 hours for any reason, you should contact us immediately using the contact details provided by the airline or other relevant transport provider. . Also read the Aegean Airlines Terms & Notices and the Olympic Air Terms & Notices. We will help you, if possible. When faced with a delay that is not due to failure by us, our employees or our subcontractors, this assistance is likely to be extended to help find solutions, but not to pay them. Subject to the other terms of these terms, we will not be liable for any costs, fees or charges incurred in the above circumstances. We will inform you about the proposed solution as soon as we identify it. You should check your tickets very carefully immediately upon receipt to make sure you know the correct flight times. If the flight times change after the tickets are sent, we will contact you via digital channel or by email or by email or phone, as soon as possible, to inform you. In case of change of the real carrier after your booking, we will inform you as soon as this becomes known.
20. Passenger Information in advance
If a court of competent jurisdiction finds an illegal part of this contract, the rest of it will continue to apply. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them is illegal, the remaining paragraphs will remain in full force and effect.
22. Fare Rules
The fare rules that apply to your Ticket are not included in the contract terms of Aegean or OA and in the general Terms of Transfer and specifically apply as follows:
1. Package fare valid for A3 and OA flights.
2. Permitted luggage:
• Personal item, placed under the seat
• 1 personal item (women's / men's bag or thin laptop case)
• Cabin luggage
• Check-in luggage : 1 piece up to 23 kg
3. Seat selection:
• Standard seat included
• Upfront seats starting from 6€ (depending on route and aircraft)
• Seats with additional legroom starting from 8€ (depending on route and aircraft)
4. General conditions (regarding the flight ticket):
• Minimum stay: There is no limit.
• Maximum stay: Return trips from the last stopover point must start no later than 12 months after departure from the charter point.
Discounts for children / babies:
I. Economy cabin (Class Y, B, M, H, Q, V): Children (aged 2 to 12 years) pay 67% of the adult fare. Infants (under 2 years old) traveling without a seat pay 10% of the adult fare.
II. Economy cabin (Class L, K, S, T, U, P): There is no fare reduction for children. Infants (under 2 years old) traveling without a seat pay 10% of the adult fare.
• The maximum number of pieces of luggage per passenger is five (5).
• In case of ticket change, the new fare must be equal to or higher than the original fare paid
• The ticket is a personal document and cannot be transferred to another person
• It is not allowed to change the route (change of departure points and / or destination)
23. MILES + BONUS Members: Miles Concentration Policy
Miles+Bonus is the loyalty program of AEGEAN and Olympic Air. Only Miles+ Bonus members can earn miles after booking on AEGEAN Travel Packages, according to specific booking parameters.
AEGEAN reserves the right to unilaterally change the Terms and Conditions at any time, without prior notice
Miles are registered according to the following policy:
1. Tier Miles:
Tier miles are collected only from AEGEAN Travel Package flights, operated by AEGEAN or Olympic Air and vary depending on the route and fare chosen.
The tier miles collected from a flight are displayed in the Miles+Bonus account up to 60 hours after the completion of the flight, provided that the passenger data fully matches the Member's data (as stated in his / her Account).It is clarified that in order to successfully earn the miles corresponding to this booking, the Passenger Name and Surname must be entered exactly as in the official Identity document of the Member and in the Miles+ Bonus account
It is clarified that in order to successfully earn the miles corresponding to this booking, the Passenger Name and Surname must be entered exactly as in the official Identity Card of the Member and in the Miles + Bonus account.
The tier miles are registered in the Account of the Member who actually participated in the flight (ie the Member must be the same person as the passenger).
Tier miles can be awarded to all passengers, as long as they have entered their Miles+Bonus ID during the booking process
Miles have no commercial value and cannot be exchanged for money. Any disposal (sale, exchange, etc.) of miles or offers is automatically considered invalid.
2. Award Miles:
Award miles are earned and registered from AEGEAN Travel Package flights as well as hotel accommodation.
The award miles collected from flights are differentiated depending on the flight route, the fare chosen and the member’s tier.
The award miles collected from hotel accommodation are differentiated depending on the number of night stays in the hotel.
The total award miles collected from AEGEAN Travel Packages hotel accommodation, is displayed in the Miles+Bonus account when checking out of the hotel.
The total award miles collected from AEGEAN Travel Packages flights, is displayed in the Miles+Bonus account, after the completion of each flight and according to the Terms of Miles+Bonus Program.Award miles can be awarded to all passengers, as long as they have entered their Miles+Bonus ID during the booking process
Miles have no commercial value and cannot be exchanged for money. Any disposal (sale, exchange, etc.) of miles or offers is automatically considered invalid.
For more details, you can check here the miles accrual table
Upgrade products (such us: Upgrade with miles, complimentary upgrade with Miles+Bonus coupons, Upgrade Challenge) are out of scope for AEGEAN Travel Packages.
24. Personal Data
The Passenger agrees that his / her personal data will be used exclusively for booking and airline ticketing by Aegean Airlines and its Olympic Air subsidiary and ElyoWeb package and sale by TravelStore, providing the Passenger transportation and any related services and facilities, for the purposes of accounting, billing and control, verification and control of credit or other payment cards, immigration control and customs control, security, insurance, health, administrative and legal purposes, for statistical analysis, analysis the operation of frequent flight schedules, system testing, maintenance and development, customer relations, assisting Aegean in any further transactions with the Passenger and for the purposes of direct marketing and market research (marketing and market research is carried out only on request or with the consent of Epivas or if Aegean gives the Passenger the opportunity to opt out).
Aegean processes the personal data of the Passenger provided by the Passenger in accordance with applicable laws (including flight booking, ticket issuance or change of Terms of Carriage, in the event of voluntary / unintentional cancellation of the Carriage or after termination of the Air Transport contract, at the request of the authorized state authorities).
25. Collaborations with Bank Reward Programs
Collaborations with Bank Reward Programs do not apply to AEGEAN Travel Packages transactions, therefore collection and redemption are not possible through:
- Alpha Bank Bonus Reward Program,
- Eurobank €pistrofi Reward Program,
- Antamivi, the Bank of Cyprus Reward Scheme
USE OF THE WEBSITE OF AEGEAN AIRLINES AND OLYMPIC AIR DIRIVES FROM THE FOLLOWING TERMS:
Disclosure of legal content
This Website is provided to the User ("User") provided that he accepts without modification the terms, conditions and disclosures contained therein. From the moment of access and use by the User of the Website, it is automatically considered that the User has granted his license - according to Law 2472/97 - for the use, processing and further promotion in Greece and abroad of all personal data which concern him, which are observed by the company and that he agrees with all the terms, conditions and notifications, as defined below.
Notification of Intellectual Property and Trademark
The content of this Website is the intellectual property of Aegean Airlines S.A. (Copyright © 2000), based in Greece, 31 Viltanioti, Kifissia, Athens and / or Olympic Air S.A. Building 57, Athens International Airport, Spata, Greece. This Website is for personal, non-commercial use by the User. The User is not entitled to modify, copy, distribute, transmit, exhibit, execute, reproduce, publish, license, create derivative works, transfer or sell any information, software, products or services resulting from this Website. The names Aegean Airlines, Aegean Aviation Olympic Air referred to herein are service marks or registered service marks of Aegean Airlines S.A. and Olympic Air S.A. Other product or company names mentioned herein may be the trademarks of their respective owners.
Exclusion of liability
Both sites have been created in good faith by Aegean Airlines S.A. and Olympic Air S.A., who make every effort to avoid any error that may occur in the contents of this website. Without prejudice to the above, the existing contracts between Aegean Airlines and / or Olympic Air and their customers are in no way affected, with the exception of cases of accident or force majeure.
This does not imply liability on the part of Aegean Airlines and / or Olympic Air.
Itineraries may change. In the event that for any reason your flight is affected by any change in the scheduled itineraries, Aegean Airlines and / or Olympic Air will provide you, as soon as possible, at the airport or in flight, with the most accurate and up-to-date information available and will make regular updates. If we have sufficient early notice of a situation before the scheduled departure time of the flight, our staff or agents will try to provide you with relevant details, using the telephone number or e-mail address you provide when booking and suggest alternatives for your planned trip. For aviation safety reasons, usually due to meteorological conditions, your flight may bypass the scheduled route and land at a different airport. In this case, the crew will inform you through the public procurement system. Upon arrival at the airport, our staff or agents will offer you any assistance with your transfer to your final destination as soon as possible. This does not imply liability on the part of Aegean Airlines and / or Olympic Air.
Limitation of liability
Under applicable law, Aegean Airlines shall not be liable in any way - even for negligence - for any special or consequential damages resulting from the use or inability to use the items and material contained on this Website, even if Aegean Airlines or an authorized representative of Aegean Airlines have been informed of the possibility of injury. In no event shall Aegean Airlines' liability for damages, losses, costs and expenses for any reason, contractual, tort or otherwise, exceed the amount you may have already paid to access this Website. Any Aegean Airlines publication may contain technical inaccuracies or typographical errors. From time to time changes may be made to these publications and incorporated into newer versions of those publications. At any time, without notice, such publications may be subject to improvements and changes by Aegean Airlines.
Aegean Airlines reserves the right to make any changes without exception to this website. These changes and modifications will not affect the contracts already concluded between Aegean Airlines and / or Olympic Air and of its customers, without prejudice to any amendments that may be mutually agreed upon in the event of accident or force majeure. Aegean Airlines and / or Olympic Air reserve the right to deny access to this Website to anyone and at any time.
Online reservations & Electronic ticket issuance
The User declares responsibly and guarantees that he is at least 18 years old and is legally capable of concluding this Agreement and making use of this Website under the terms and conditions contained herein. The User acknowledges that he is financially responsible for any use of this Website (as well as for the use of his account by others, including, for example, minors residing with the User). The User agrees not to assign, transfer, or grant any further license to the User rights under this Agreement. The User may allow other members of his or her family to use this Website under his or her name or account, provided that the User hereby agrees to pay for all charges incurred and that he or she is fully responsible for their use. The User agrees to supervise any use of this Website by minors who use the User's name or account.
The Electronic Booking and Electronic Ticket service of this Website is provided solely to allow the User to determine the availability of travel goods and services and to make legal reservations or transactions with suppliers and to issue Electronic Tickets.
Indicatively, the User is not allowed to make fictitious, false or unfair reservations or issues of Electronic Tickets. The User agrees that the Travel Services and Arrangements booking facilities on this Website are used only to make legal bookings or purchases for the User or another person for whom the User is authorized to act. The User agrees to comply with the terms and conditions of purchase set by the respective supplier with whom the User chooses to trade, including indicatively the timely payment of all amounts due and compliance with all rules regarding the availability of fares, products and services. The User is fully responsible for all charges, fees, duties, taxes and levies resulting from the use of this Website.