If you wish to change your confirmed booking (such as: original dates of your confirmed booking, change of flight, change of hotel or change of room), you must notify us by email as soon as possible at firstname.lastname@example.org
. This should be done by the first person named in the booking, providing as much identification as possible. An email will be sent to confirm receipt of your notice. Your notice will take effect from the date of receipt, according to the confirmation that will be sent to you
Although we will do our best to help you, we cannot guarantee that the requested change can be made. If a change request is granted, the changes will be subject to the change policy (*) as follows:
• For changes that take place up to 8 days before departure, a fee of € 50 per person and per change applies.
• For changes made 7 days or less before departure - Any changes you make are considered as a new booking and cancellation of your existing booking. Therefore, a cancellation fee is charged at 100% of the total value of the reservation (including all services, related taxes and fees), per change you make. No administration fee is added to these charges.
(* fare differences may apply)
Charges apply to the holiday package as a whole (including flight, hotel and / or any other additional services added during the booking process, such as transfers, etc.)
Change and management charges are deducted from any payments you have already made.
In cases where you do not wish to proceed with the original booking, the cancellation policy will apply as described below.
Note: In limited cases, some Travel Services, provided by third party providers, may not be subject to change or cancellation upon confirmation and charges of up to 100% of this part of the Travel Package may apply, subject to change policy and cancellation of third party providers.
If the reason for your changes or cancellation is covered by the terms of your insurance policy, you may be able to claim these charges from your insurance provider